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Well, well, well, looks like you've stumbled upon my business card or found yourself lost in our agency's digital realm. Either way, you've landed here, so welcome! I'm Jo Penalosa, and I make social media accounts sparkle like a unicorn riding a rainbow.
If you're on the hunt for a social media maven, feeling lost in a sea of hashtags and emojis, or thinking of embarking on an epic quest in the digital universe, I shall be one of your trusty guides through the treacherous algorithmic forests and the hashtag-filled dungeons.So, don't be a stranger!
Shoot me a message, and together, we'll conquer the social media landscape, one witty caption at a time
Jo's professional journey began humbly in Sales and Telemarketing at PowerTel, a local small business in San Carlos City. With dedication and hard work, she rose to a leadership position, guiding a small group of agents.
Driven by a longing for personal growth and the curiosity to tackle new challenges, Jo made the decision to settle in Bacolod City. There, she embraced the role of Technical Support Representative, providing assistance to esteemed accounts such as Centurylink, Comcast, and Kodiak. Over the course of 6+ years, Jo's commitment led to numerous accolades, including being named Agent of The Year. She consistently surpassed metrics like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Feedback Ratings (F4L).
As Jo's expertise expanded, she embraced the role of Resolution Specialist, supporting her team with efficient call handling, issue resolution, and supervisory-level assistance. Her performance earned her the opportunity to intern as a Quality Assurance Specialist, where she continued to support and coach fellow agents through monthly evaluations.
In 2019, Jo decided to return to her roots in San Carlos and ventured into freelancing. It was during this time that she discovered a blended passion for organization and creativity, which led her to pursue a career as a social media manager. She started assisting entrepreneurs, including executive coaches, business mentors, and business angels, in building their personal brands on social media.
Beyond her professional goals, Jo is driven by a deep-rooted desire to share her knowledge with aspiring fellow San Carlosenos, guiding and helping them on their digital journeys. To this day, she dreams of one day establishing her own social media agency, providing opportunities to local talents who are eager to learn but may not have access to formal education or training.
